By Dana Whitfield — 10 June 2026.
Every venue eventually gets the silent phone at 16:40. What separates a rough night from a ruined one is what happens in the next thirty minutes — and almost none of it is improvisation.
A practical, step-by-step playbook for hotels, restaurants and bars when a rostered worker doesn't turn up — triage, cover options, guest impact and the post-mortem.
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